Frequently Asked Pricing Questions
InterMapper is priced "by the device". What exactly does this mean?
InterMapper counts the number of hosts that you are monitoring, not the individual services running on these hosts. You can think of a host as an IP address. Every server, printer, router, hub, or switch on a map will be counted as a single device, regardless of the number of probes used to monitor the device. For example, a web, mail, DNS, and FTP server all hosted on the same computer would be counted as one device. If the same host appears in two maps, it will only count as one device if you are using an SNMP or Ping probe and the parameters are exactly the same. (Devices with a probe types of "Non-polling" are excluded from InterMapper's count.)
How can I tell how many devices I'm currently monitoring?
Look at the Server Settings...Registration pane for the "Current number of devices". Or if you're still evaluating InterMapper, the yellow information window tells how many devices you're monitoring.
I need to monitor a lot of devices...
For large networks, it may not be practical to monitor more than 2000 devices from a particular server. For example, the monitoring traffic could become a significant fraction of the baseline traffic, or the CPU load on the server might be a problem.
You can purchase multiple 500 or 1,000 device licenses if it is not practical for you to monitor your whole network from one server. For larger networks the InterMapper Unlimited-3X license comes with three unlimited-device servers that you can use to spread the polling/monitoring load across those three servers.
What happens if I try to open maps that contain more than my licensed numbers of devices?
You are not able to manually add a device or paste additional devices into a map if they would exceed your license limit. The map will open, but none of the devices there will be polled or monitored. However, autodiscovery will add new devices to the map, but will set their Probe Type to Non-polling. The new device(s) will remain visible on the map, but will not be polled, and therefore will not be added to the device count.
Is there a way to go from my current 25-device license to 200 devices?
Yes. You can go from one license level to another simply by paying the difference in price. We'll give you credit for the current license, and pro-rate your maintenance contract. Please send e-mail to sales@thinkingsmart.com.au for details.
I am licensed for 25 devices. How can I get 20 more?
We offer add-on devices at the rate of 20 additional devices for $390 (inc GST). Order an additional 20 (or 40, or 60, etc.) devices and we will send you a new serial number for your original license plus the number of devices you added on.
I need to add one more device to my map. Is there a way to do it?
You can either add on devices as described above, or you can remove a device from a map. Alternatively, you could set one device's probe type to Non-polling and add the new device.
How does the maintenance contract work?
Your original purchase of InterMapper or InterMapper RemoteAccess comes with a 12-month maintenance contract. You will be able to access all the updates, enhancements, and bug fixes to the product released during the period. At the end of the year, you should purchase a new contract to enjoy further updates and features.
What happens when new versions come out?
If the new version was released during your maintenance contract, simply download the new version and install it as usual. It will work normally, and continue to run forever.
What happens if I attempt to install a newer version when my maintenance contract has expired?
If you attempt to install a newer release of the software (i.e., one produced after the end of your contract) it will display a "maintenance contract expired" message and refuse to operate. You will still be able to use earlier versions of the software. To use the features of the new version, you should renew your contract for another year.
How does the software maintenance contract process work?
We will send you an e-mail one month before the end of your maintenance contract, letting you know that it is nearing its end. We offer a discount if you renew while the contract is in force. After you purchase, you'll be able to unlock any new versions we ship during that time.
What happens at the end of my contract term if I don't renew?
You may continue to use your existing software under the terms of the license agreement. But you will not be able to unlock new versions that have shipped after the end of your contract.
Can I renew after the contract expires?
Yes. You can renew, and your new maintenance contract will resume at the previous contract's end-date. If your contract has lapsed for more than a year, contact us for special pricing to bring you up to the current revision.
Is there a way to try out new features without purchasing a new maintenance contract?
Yes. Simply send a note to sales@thinkingsmart.com.au stating that you're an existing customer and asking to try out the new features. We'll e-mail back a serial number that will work for two weeks.
Are there differences between the Mac, Windows, and Unix versions of InterMapper?
Not really. The versions for the different platforms are built from the same source code. Consequently, they have identical operations.
Is a copy of InterMapper RemoteAccess now included with InterMapper, or do I have to buy it separately?
InterMapper RemoteAccess is a separate product and is not included with InterMapper. However, each copy of InterMapper comes with the InterMapper user interface that allows you to connect to the server on the same machine.